Job Details

Sales and Events Coordinator

Location: Waterloo

Permanent Full Time

Salary: £30,672

Hybrid working

Benefits:

• Annual holiday (27 days leave per year excluding bank holidays.)
• Pension Scheme client will contribute 5% to your pension if you contribute at least 3%.
• Death in service (3 x salary) and Income Protection.
• Company Sick Pay 8 weeks at full pay and 5 weeks at 50%. Offered after 6 months and increases after 5 years.
• Flexible working and hybrid working location.
• Staff Socials and Inset Days.
• Training & Development.
• Mental wellbeing - webinars, courses, mediations, therapy session.
• Free gym membership.
• Staff Discounts.
• Nursery Discount.

Our client is looking for a Conference Sales and Events Coordinator to join their commercial team. You will work to meet and exceed monthly and annual sales targets, whilst coordinating with clients, colleagues, and event suppliers, ensuring high levels of customer satisfaction.

Key Responsibilities as Conference Sales and Events Coordinator:

SALES

• Respond quickly and efficiently to all incoming sales enquiries, providing appropriate information, follow up, conducting show rounds to convert enquiries to bookings and ensuring that the rooms are sold to allow maximum occupancy and income generation.
• Maintain regular contact with active clients and their colleagues to encourage repeat business.
• Maintain and grow the sales contact database to provide valid client information for future promotions including undertaking re-solicitation calls.
• Work closely with the Business Development Manager and Head of Commercial to promote the venue and create relevant and engaging marketing campaigns.
• Promote the conference facilities to new and existing clients and attend industry events as required.

EVENT COORDINATION

• Liaise with clients and colleagues to ensure that all aspects of events are understood, advising as appropriate if arrangements need consideration.
• Liaise with external suppliers where necessary to deliver the event as required.
• Ensure all information relating to an event is promptly recorded on the booking system to keep a clear communication channel between the sales and operations teams to ensure the smooth delivery of events.
• Keep the booking system updated with all charges, amendments, and changes to allow accurate and prompt invoicing and ordering of supplies as appropriate.
• Collaborate closely with the Help Desk and IT team to ensure high customer satisfaction and implementation of agreed arrangements.
• Maintain regular contact with clients to achieve an overall client/customer satisfaction rating of 95% excellent or good.

ADMINISTRATION

• Contract bookings in a timely manner and ensure that clients meet all agreed deadlines.
• Record the progress of all enquiries and prepare reports as requested by the Business Development Manager and Head of Commercial.
• Effectively communicate sales and events information to internal stakeholders and advise the Business Development Manager of any high-profile events or organisations considering using the neighbourhood centre.
• Ensure that appropriate contracts and invoices are produced and distributed in a timely manner and that adequate systems are in place to ensure all deadlines are met.
• Ensure records of correspondence and other documentation is filed in the shared filing system to ease communication and retrieval.

OTHER

• Provide cover and support for other members of the commercial team when required.
• On occasion, to duty manage events to protect client’s property.
• Stay up to date with industry standards and progressions.
• Implement improvements in both customer service standards and the physical facility.
• Undertake any other reasonable duties, as may be required from time to time, as consistent with the scope of this role.

Key Requirements:

• Proven experience of more than two years in the conference and meetings industry or a relevant sector.
• Relevant qualifications and training appropriate to the sector or equivalent experience.
• Proven experience of delivering customer service to the highest standard.
• Track record meeting/exceeding sales targets.
• Computer literate including use of Microsoft Office packages, databases and event booking systems. Proven experience of dealing with a wide variety of enquiries in person by telephone or by email.
• Understanding of conference layouts, catering requirements, event facilitation and client management.
• A personal commitment to and enthusiasm for the clients ethos and mission.
• Ability to secure strong commercial performance while delivering social outcomes, with a flexible approach and commitment to achieving results.
• Excellent negotiation skills and a strong communicator, both in writing and verbally.
• Excellent interpersonal skills and the ability to establish and sustain positive relationships, working effectively within a team as well as on own initiative.
• Excellent attention to detail.
• Highly organised, able to work under pressure and to prioritise and manage own workload and meet multiple deadlines.
• Calm and confident approach with a proactive attitude.

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: May 7, 2024

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